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CRYPTO FAQ

Gain actionable crypto insights and accelerate growth with our AI analytics.
Make data-driven decisions that deliver exceptional results.

Is it secure? How are my funds safeguarded? faq-icon

Your security comes first. At Nova Finpulse, we use bank-grade encryption, two-factor authentication (2FA), and cold storage to protect digital assets. We adhere to rigorous financial regulations and undergo regular audits. Funds are insured against unauthorized access, so you can trade with confidence.

I’ve never invested in cryptocurrency before. Is getting started complicated? faq-icon

Not at all—Nova Finpulse is designed for beginners:
  • Step-by-step tutorials and 24/7 support
  • Experience a risk-free demo with virtual funds
  • Automated solutions that handle the heavy lifting for you
  • Start with as little as $5 and learn as you trade!

How quickly can I withdraw funds to my bank card? faq-icon

Bank card withdrawals are processed within 1–3 business days in most regions. Crypto withdrawals to external wallets are usually completed in under 30 minutes. Processing times may vary based on your bank and verification status.

Why are there no fees? Is there a catch? faq-icon

We generate revenue from premium features and volume-based exchange partnerships, not user fees. There are no hidden fees - you always see the exact transaction amount before confirming.

Is this service offered in my country? faq-icon

Yes—Nova Finpulse is available in most countries worldwide (98+ and growing). Simply select your country during registration to confirm availability and see local payment options. We comply with all applicable local regulations to keep your trading secure and lawful.

How should I decide what to invest in? Do you offer recommendations? faq-icon

We make crypto investing accessible for beginners! Nova Finpulse offers:
  • 1. AI-powered recommendations - Receive personalized coin recommendations aligned with your risk profile
  • 2. Prebuilt portfolios - Curated bundles (e.g., 'Starter Pack', 'DeFi Bundle')
  • 3. Live market signals - Real-time buy and sell alerts for leading cryptocurrencies
  • Plus, our interactive tutorial helps you learn while you invest!

Where can I get assistance if I encounter technical issues? faq-icon

We provide 24/7 support through live chat and email at support@nova-finpulse.com.com. For urgent issues, our average response time is under 15 minutes.

Is cryptocurrency legal? Do you comply with my country’s financial regulations? faq-icon

Yes, cryptocurrency is legal in most jurisdictions, and Nova Finpulse fully complies with all applicable local laws. Here’s what you need to know:
  • 1. Licensed Service
  • Registered with (FinCEN, FCA, and CySEC)
  • Independent firms conduct regular audits
  • 2. Country-Specific Rules
  • Automated geo-compliance: Our platform adapts to your country’s regulations
  • KYC verification required when legally mandated
  • 3. Your Funds Are Safeguarded
  • Bank-level security (just like online banking)
  • 95% of assets are held in offline cold storage
  • Visit our Compliance page to view your country's status, or contact support for details.

Which payment methods do you support? faq-icon

You can easily fund your account using
  • 1. Traditional Payments
  • Visa/Mastercard (2.9% fee)
  • Bank Transfers (SEPA and SWIFT - 0% fee)
  • PayPal (instant processing)
  • 2. Crypto Deposits
  • Direct cryptocurrency transfers (BTC, ETH, USDT — 0% fee)
  • QR code scanning for mobile wallets
  • Deposits are credited in under 10 minutes! View all options in your account dashboard.

Crypto Support

Customer Support & Assistance

For all inquiries, please contact our partner broker directly. If you don’t have an account with a trusted brokerage partner, let us know and we’ll help you get started. Should you experience any issues with your trading partner’s support, reach out to us and we’ll work to resolve the situation.

Support Hours

Our customer service team operates 24/7 without interruption. In rare instances when immediate access isn’t available, rest assured that our support specialists will respond to your request as quickly as possible.

24/7 Online Support

For all your questions.

How may we assist?